List of Resources for Hawaii Families Affected by the Water Crisis in the Pearl Harbor-Hickam Area

HONOLULU (KHON2) – At a virtual town hall on Thursday, December 2, Navy confirmed to have detected petroleum products in water samples extracted from the Red Hill drinking water well.

Hundreds of military families living near Pearl Harbor have complained of stomach aches, nausea and other health problems. There are even reports of pets affected after drinking tap water.

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Frustration also continues to mount for families who do not live in military housing. Schools nearby – including Holy Family Catholic Academy, Red Hill and Pearl Harbor Elementary Schools – are affected. The navy says that we do not know where the petroleum products come from.

The army is working with affected families to temporarily relocate them to hotels.

In the meantime, the Navy has launched a website for those affected to find resources and updates. The military also formed “Task Force Ohana” to provide assistance to residents of the Aliamanu Military Reserve (AMR) and Red Hill. To follow updates on their Facebook page here.

  • The Department of Health (DOH) recommends all users of the Navy water system avoid using the water for drinking, cooking, or oral hygiene. Marine water system users that detect a smell of fuel of their water should avoid using the water for drinking, cooking, washing, washing dishes, laundry or oral hygiene (brushing teeth, etc.).
  • Affected residents are urged to contact the Navy at (808) 448-2570 and the DOH at [email protected] to report complaints. Please provide your name, phone number, relevant address and any details regarding the smell / taste or color of the drinking water.
  • US Army Garrison Hawaii advises anyone with refrigerator or sink water filter systems to disconnect them until further notice.

Task Force Ohana lists the following resources in response to the ongoing water crisis:

  • Residents are invited to report any foul smells or substances in their water at (808) 656-3279.
  • The 24/7 emergency helpline is available at 1-877-406-2148. Members of the Task Force Ohana team are available to connect you with resources.
  • A Family help center was set up at the AMR Community Center, Bldg. 1788, 182 Kauhini Road, to coordinate the logistics of housing, medical screening services and other matters.
  • Medical exams : If you have any health issues, please go to Family Assistance Center, Aliamanu Military Reservation Community Center, Building. 1788, 182 Kauhini Road to speak to a medical professional to coordinate medical care. Health care teams are available daily from 8:00 a.m. to 6:00 p.m. The Hawaii Military Health System has a medical screening hotline, (808) 433-8102, available daily from 7:30 a.m. to 4:00 p.m. Tricare recipients can also call the Tricare Nurse Advice Line. at 1-800-874-2273 or can send a secure message to their provider via the MHS GENESIS PATIENT PORTAL.
  • Food and water: Soldiers will resume water distribution and door-to-door selling in the AMR and Red Hill neighborhoods starting at 9 a.m. Breakfast will be served from 7 a.m. to 9 a.m. outside the AMR community center. Dinner will be served from 5 p.m. to 7 p.m.
  • Aliamanu Child Development Center, 114 Kauhini Road, Bât. 1783,
  • Red Hill Warehouse, 1217 Chemin Icare
  • Aliamanu Express, Aliamanu Drive and Bougainvillea Loop, Bldg. 880
    • * The express pickup point also has bottled water for pickup
  • Click here for water storage guidelines.

Drinking water is available from 5 a.m. to 9 p.m. daily until further notice. Residents must bring their own containers for water collection. Island Palm Communities also offers bottled water at community centers in Aliamanu and Red Hill every day from 10 a.m. to 5 p.m. Families are limited to one checkout per household and checkouts are available on a first come, first served basis.

  • Showers are available daily from 5 a.m. to 9 p.m. at the AMR community center.
  • Additional showers are available at Fort Shafter, Helemano Military Reserve, Schofield Barracks, and Tripler Army Medical Center. Click here for details.

The Commander, Navy Region Hawaii, has determined that Temporary Accommodation (TLA) is necessary for service members and their dependents affected by the current water crisis. This authorization is limited to active duty members who self-certify to be affected, from December 3, 2021 to December 12, 2021, and in the communities listed below:

  • red hill
  • Catlin Park
  • Halsey Terrace
  • Radford Terrace
  • Doris Miller
  • Hale na koa
  • Earhart Village
  • Field officer
  • Moanalua terrace
  • Aliamanu Military Reserve (administered via the US Army Garrison in Hawaii)

Service members can choose to make their own reservation. For those who have questions or need further assistance, the following call and walk-in centers are available:

  • Water Assistance Call Center (preferred option with 24 hour availability): (808) 789-5287
  • EFAC (0700-2000): Walk-in visits to the Military Family Support Center, (866) 525-6676

For those servicemen who are unable to house themselves or wait for reimbursement, the government has contracted accommodation. Contact the Water Assistance Call Center at (808) 789-5287.

All service members requesting TLA, whether self-service or through government contracted hosting, MUST complete the hotel and data request form and send it to [email protected] or [email protected] within 24 hours.

The Navy said additional guidelines would soon be released for ineligible tenants (retirees, civilians, etc.) who reside in the listed areas. Click here for more information.

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